Privacy Policy and Substitution -Terms and conditions

1. Verisign Secured payment through CCAvenue by Credit Card / Debit Card / Net Banking / Swift Transfer. Hackers Safe
2. Images are an indication, items may differ.
3..All items are procured through the finest florists and bakeries. Items will be delivered between 9AM to 6PM
4. Low prices. No hidden cost. Charges are same as they appear on the web page.
5. Guaranteed delivery or full refund of payment. For delivery to villages please call and confirm destination before placing your order. Please mention the date in the form, If the date is not given then we will deliver the same day we receive your order.

At (www.saraindia.com), we are committed to providing our customers with efficient, timely and high quality services.

Flowers
It is always our Endeavour to deliver products as displayed on our website, however, in the event of contingencies of durability or seasonal availability, we reserve the right to make close substitutes without compromising the quality of the product.

In the event of unavailability of a certain flower or a certain color, we highly recommend substitution to avoid an untimely delivery. We assure you that the nature and quality of the product will be preserved.

For some smaller cities and towns, florists are unable to stock flowers of high value because of the perishable nature of the product. In such a scenario, we recommend that our customers opt for the more readily available varieties such as roses, gerberas and carnations.

However, if you would prefer that no such substitution be made in your order, please enquire beforehand about the availability of your desired product in the city you want the order to be delivered in, as this mitigates the chances of disappointment or confusion at a later stage.

Cakes

Cakes, as a highly perishable commodity cannot be sent by courier. (saraindia) procures its cakes from the best bakeries in that town or city. Owing to the nature of the product, the delivered product might not be an exact rendition of the images displayed on the website (in terms of icing and toppings), but utmost care will be taken to deliver a good quality cake of the same flavour. In extreme cases, where cakes are not available in some smaller towns, the product will be substituted with pastries in the same quantity.

In extremely warm weather conditions, where certain flavors of cake are more susceptible to melting, we may substitute with another flavour of the same quality and value.

In cases where the sender’s message (to be inscribed on the cake) is too long or the design of the cake is not conducive to the same, the message will be written on a separate card that will be attached with the cake.

To ensure the delivery of freshly baked cakes, we only use cakes that have been baked the same day. For this reason we do not accept orders for early mornings.

In all the above cases, it will be our Endeavour that the substituted product will make no compromise in terms of value or quality.

Time-bound deliveries

At certain times, especially in large cities, commuting can take longer than usual due to increasing congestion and traffic. We will make a sincere effort to deliver at the time specified by you. However, we do request you to accommodate deliveries that may take a while longer than usual.

TERMS AND CONDITIONS

If we are unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
In case of any dispute the maximum amount claimed by the sender cannot exceed the value of the item ordered.
The owner of the site retains the right to refuse any order unconditionally.
Delivery schedule varies between same day delivery to delivery within three business days depending on the destination city or town. In the event the item ordered cannot be delivered on the given date we reserve the right to deliver on next day.

We consider the privacy of our customers utmost important. We are in the business of serving you, not selling your information. Your name, address information, and credit card information are collected only to fulfill your order.

Our Credit Card processing company CCAvenue takes privacy and data protection issues seriously.

Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We use advanced security technology to prevent our computers from being accessed by unauthorized persons. In fact, your credit card details are not forwarded or available to even our website.

We do not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.

CCAvenue e-commerce servers are authenticated by VeriSign. This enables your browser to confirm CCAvenue's identity before any credit card transaction occurs. CCAvenue also uses industry standard Secure Socket Layer (SSL) technology to prevent the information from intercepted. This ensured complete security for your credit card information. Also we do not keep any details about your credit card in our database.

When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that you personal information will be protected by secure encryption when it is sent over the internet. You can also check on this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting “Properties”. Then look to see that the web address shown starts with “https”, where the ‘s’ denotes a secure web server. Your order is processed online in a secure environment. Our site is a 100% Safe Verisign secured Company. Customers Credit Card information cannot be accessed by any third party.

Shopping with us is 100% safe!!

Payment options

Credit Cards: Any Visa, American Express, Diners Club and JCB credit cards.
Debit Cards: Visa Electron Debit Cards of the following Indian Banks: Axis Bank,  Canara Bank, Citi Bank, Corporation Bank, Cosmos Bank, Duetsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, ING Vysya, Karur Vysya Bank, Kotak Mahindra Bank, Punjab National  Bank, Standard Chartered Bank, State Bank Of India, Union Bank Of India & Yes Bank
Bank Transfers: Andhra Bank, Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda, Bank of India, Canara Bank, Citibank, Corporation Bank, HDFC Bank, ICICI Bank, IDBI Bank, Indian  Overseas Bank, ING Vysya Bank Ltd., Karur Vysya Bank Limited, Kotak Mahindra Bank, Oriental Bank of  Commerce, Punjab National Bank, Standard Chartered Bank, South Indian Bank, State Bank Of India, State Bank of Hyderabad, Syndicate Bank, Union Bank Of India. etc.,